Liyanage Lapidary
Effective Date: [2026]
Website: www.liyanagelapidary.com
Contact Email: [email protected]
WhatsApp: +94 76 436 5560
Liyanage Lapidary is committed to respecting and protecting the privacy of all customers, visitors, business partners, students, and users who interact with our website, our online store, our social media accounts, our messaging channels, and our business services. This Privacy Policy explains in detail how we collect, use, store, protect, and disclose information in connection with our gemstone sourcing, gem cutting and polishing services, training services, certification support services, and online and physical gemstone sales.
By accessing or using our website, contacting us through our website, WhatsApp, email, social media, or any other official communication channel, or purchasing any product or service from us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
1. Who we are
Liyanage Lapidary is a Sri Lanka-based gemstone sourcing, cutting, and polishing company operating from the heart of one of the world’s most historic gem-producing regions. As a licensed gem dealer under the National Gem and Jewellery Authority of Sri Lanka, we are directly connected to local mining networks, allowing us to source natural gemstones from key areas such as Ratnapura, Elahera, Rakwana, Nivithigala, Pelmadulla, Balangoda, Kahawatta, Kolonna, Endana, Rambuka, Okkampitiya, Bakamuna, Eheliyagoda, Embilipitiya, Matale, and other active and traditional mining locations across Sri Lanka.
In addition to Sri Lankan material, we also work with gemstone sources from Madagascar, Tanzania, Kenya, Myanmar (Burma), Thailand, and Mozambique, enabling us to provide a wider range of natural gemstones to our clients.
Our core operations focus on:
Natural gemstone sourcing from mining regions
Professional gem cutting and polishing (lapidary services)
Faceting and cutting-based training and guidance
Supplying gemstones to dealers, jewelers, collectors, and manufacturers
Supporting customers with access to authorized gem laboratory certification
We operate primarily as a business-to-business supplier while also serving individual buyers through our online platform and direct communication channels. Every gemstone we handle is part of a process that starts from the source and continues through cutting, evaluation, and final supply.
At Liyanage Lapidary, our work is based on practical experience, direct sourcing, and careful handling of natural materials. We focus on transparency in origin, clarity in communication, and consistency in our operations.
Through our website and online platforms, we are building a trusted Sri Lankan online gemstone marketplace, where buyers from around the world can access natural gemstones directly from the source, with reliable information, professional handling, and a clear connection to the origin.
Our goal is to make gemstone sourcing more accessible, transparent, and connected — bringing stones from the ground in Sri Lanka and other regions to the hands of buyers worldwide through a system built on trust, experience, and real trade practice.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to personal data and related information collected through:
Our website
Contact forms
Online checkout
WhatsApp conversations
Email communication
Social media communication
Online and offline inquiries
Order placement and fulfillment
Customer support communications
Training and service inquiries
Certification assistance-related communications
3. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect and process various categories of information.
3.1 Personal Identification Information
We may collect:
Full name
Business name
Company name
Job title or trade role
Country of residence
Billing address
Shipping address
Contact telephone number
WhatsApp number
Email address
This information is collected to identify customers, fulfill orders, provide quotations, issue shipping arrangements, and maintain proper business records.
3.2 Order and Transaction Information
When you purchase products or services, we may collect or record:
Ordered products or services
Product values and quantities
Currency used
Shipping method selected
Payment method selected
Delivery destination
Transaction date
Invoice or payment reference
Communications relating to the transaction
This data helps us process orders correctly, verify payment status, prepare parcels, communicate shipment information, and maintain proper accounting and operational records.
3.3 Payment Information
For direct website payments, transactions may be processed through secure third-party payment gateways that support card payments such as Visa, MasterCard, American Express, Discover, and Diners Club. We do not intentionally store raw full credit card data on our website servers if payment is processed through a compliant third-party payment gateway.
For alternative payment methods such as bank transfer, Wise, Western Union, MoneyGram, Ria, Remitly, Xoom, XE, Instarem, OFX, Sendwave, Paysend, Revolut, PandaRemit, TapTap Send, Skrill, Profee, TransferGo, or cryptocurrency, we may collect payment confirmation information, sender details, payment references, or wallet-related transaction references as required to verify receipt of funds.
3.4 Communications and Correspondence
We may keep records of:
Email messages
WhatsApp chats
Social media direct messages
Customer support requests
Voice notes, if sent to us
Attached images, videos, or documents shared for business purposes
Training inquiries
Special gemstone sourcing requests
Custom cut requests
We retain these records for customer service, operational clarity, order confirmation, dispute handling, and internal business documentation.
3.5 Website Usage and Technical Data
When you visit our website, some technical data may be collected automatically through cookies, analytics tools, hosting logs, and security systems. This may include:
IP address
Browser type
Device type
Operating system
Approximate location derived from IP
Referral page
Time and date of website access
Pages visited
Cart activity
Session behavior
Security logs
This information is useful for website functionality, fraud prevention, traffic analysis, performance improvement, and operational security.
4. HOW WE USE YOUR INFORMATION
We use collected information only for legitimate business-related purposes, including but not limited to:
4.1 To Process Orders and Deliver Services
We use information to:
Confirm orders
Prepare invoices
Pack and dispatch gemstones
Arrange shipping
Verify addresses
Respond to custom requirements
Deliver faceting or gem-related services
4.2 To Communicate with Customers
We may use your information to:
Reply to questions
Provide quotations
Confirm product availability
Discuss gemstone sourcing
Share shipment updates
Request missing information
Resolve complaints
Respond to training inquiries
4.3 To Improve Business Operations
We may analyze transaction and communication patterns to improve:
Product presentation
Website usability
Customer service
Pricing clarity
Shipping efficiency
Fraud prevention
Technical performance
4.4 To Comply with Legal or Regulatory Requirements
We may use information to comply with:
Sri Lankan business requirements
Accounting and tax obligations
Shipping documentation requirements
Anti-fraud reviews
Requests required by courts, authorities, or lawful investigations
4.5 For Security and Risk Control
We may monitor and store information to:
Detect suspicious payment activity
Prevent fraud
Identify abusive or unlawful use of our platforms
Protect our staff, systems, and business reputation
5. LEGAL BASIS FOR PROCESSING
Where applicable, including for customers located in jurisdictions such as the European Economic Area or the United Kingdom, our legal basis for processing personal data may include:
Contractual necessity
Legitimate business interests
Compliance with legal obligations
Customer consent where required
6. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, session tools, analytics systems, and similar technologies to improve user experience and analyze website performance.
Cookies may help us:
Keep items in your cart
Remember preferences
Improve site speed and usability
Analyze traffic and product interest
Protect against malicious activity
You may disable cookies through your browser settings, but some website functions may not operate properly if cookies are restricted.
7. HOW WE SHARE INFORMATION
We do not sell personal information to third parties. However, information may be shared where necessary with trusted third-party providers or where required by law.
This may include:
Payment processors
Shipping carriers
Hosting providers
Technical support providers
Analytics providers
Government or legal authorities where required
Authorized gem laboratories if the customer requests lab support and sufficient information must be provided for certification handling
We share only what is reasonably required for the relevant business purpose.
8. INTERNATIONAL DATA TRANSFERS
Because we serve international clients and may use globally hosted software or shipping systems, your information may be processed or stored in countries outside your own. By using our services, you acknowledge that such cross-border data transfers may occur where necessary for business operations.
9. DATA RETENTION
We retain information for as long as reasonably necessary for:
Order fulfillment
Accounting and business records
Dispute resolution
Customer service follow-up
Compliance requirements
Internal reference for past transactions and customer history
The retention period may vary depending on the nature of the data and legal or operational needs.
10. DATA SECURITY
We take commercially reasonable steps to safeguard information using technical and organizational measures. These may include:
Secure hosting environments
Payment gateway security
Restricted access to certain business records
Device and account protections
Communication verification practices
However, no website, messaging service, email system, or digital storage method can be guaranteed to be completely secure. Users understand that transmission of information via the internet or messaging applications is at their own risk.
11. USER RIGHTS
Subject to applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion where applicable
Request limitation of processing
Object to certain processing
Withdraw consent where consent was the basis
Requests may be sent to [email protected].
12. THIRD-PARTY LINKS AND PLATFORMS
Our website or communications may contain links to third-party websites, payment providers, laboratories, logistics providers, or social platforms. We are not responsible for the privacy or data handling practices of third-party websites or services.
13. CHILDREN’S PRIVACY
Our services are not intentionally directed to children. We do not knowingly collect personal information from minors without proper authorization.
14. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time to reflect operational, technical, legal, or business changes. Updated versions will be posted on our website with a revised effective date.
15. CONTACT
For privacy-related questions, contact:
Email: [email protected]
WhatsApp: +94 76 436 5560